LG 24 cu. ft. Top Mount Refrigerator

Failed after 6 years

by Dsm1111

Submitted 11-02-22

Apparently there was a class action suit and LG agreed to extend the compressor warranty to 5 years on labor and 10 years on parts but nobody local will do the service and most of the cost is labor. Never another LG.

by Cracked shelves

Submitted 11-02-22

It is a beautiful frig very large and clean looking. The capacity is very good which is the reason we bought it.. Poor lighting design where it makes it difficult to find things in the cave.. Shelving was flimsy and cracked in just over a year.year. our last frig was perfectly fine except we updated our kitchen and changed to stainless steel. Miss the lighting ease of cleaning and the study shelves. Dont know if the shelves were damaged in shipping or a poor design but for a retired couple with no kids in the house to stress test the shelving disappointed that in less than 1 1/2 years we may have to replace the components at our cost.

We are NOT happy

by DCaou

Submitted 11-02-22

We purchased an LG refrigerator oven and microwave six years ago. Of course we did not save the receipts for six years The refrigerator as cheap plastic shelving and two of the shelves cracked and the bottom shelf the plastic just fell off. We contacted LG and without receipts they did not offer to replace the shelves. We had to purchase replacements on something that should not have broken. Will we ever buy an LG product again? Absolutely not. We also intend to write a review indicating your poor service and product.

Worst appliance ever

by Bad bad

Submitted 11-02-22

Totally the worst experience Ive ever had with any appliance and company From the actual usage of the appliance it was unreliable unpredictable and defective by all means Yes LG repaired it at no cost but this usually took 3-14 days and in 2 years had to be repaired 6 times. In the end no food loss compensation no fridge everytime this happened for days or weeks were still waiting for a final solution now us disposing of it at our cost potential partial refund its been two years and 2 months since we bought it. The service dept us the biggest pain point asking for a repair is easy but any issue after that no show technician or attempt to get a refund or return good luck its scripted non English speakers and its impossible to get through any conversation if it doesnt meet their guide they literally repeat the same phrase until you give up and hang up DONT DO IT BUY ANY OTHER BRAND LG IS TERRIBLE

Repaired twice- not again

by Goubsgal

Submitted 11-02-22

This refrigerator was repaired twice. Once that we know of by the previous owner of the home then us. Same problem- fridge wont stay cool. Its actually the door connection. Should be any easy fix but its always two visits: diagnose- oops gotta order the part well call when we have it then wait until they can fit you in. Hundreds of $$$$ of food moldy and spoiled each time. Third time You should just replace the door. The price of the door is as much as a cheaper refrigerator. We are remodeling when the contractors are finally available so we bought a cheaper refrigerator. Dont waste your money on LG - or at least do you homework on models and recalls. Why didnt they Recall this one?